Terms of Service – Sonnix Studios (Pty) Ltd.
Pre-production:
To ensure smooth execution, please provide all necessary documentation, scripts, references, and production details 48 hours before the shoot date. We require 5 business days from receipt of deposit/payment to adequately prepare for production.
Post-production:
Our goal is to deliver high-quality videos promptly. Please allow up to 10 business days per project after the final shoot date and payment received. Expedited deadlines are subject to a fee per day accelerated.
Revisions:
Clients are encouraged to provide detailed feedback within 14 business days of delivery. A 5% fee per day applies for late feedback. Three minor revisions are included; additional revisions are available at a 5% fee per revision.
Deadlines:
While we make every effort to meet agreed-upon deadlines, unforeseen circumstances may necessitate a 3-business day extension.
Quality:
All media delivered meets industry standards. For optimal quality. Production values are influenced by available resources, time allocations, and budget invested into the project.
Delivery:
Final productions will be shared via Google Drive and are deleted after 14 days. Clients may request a hard-drive copy at their expense.
Portfolio Rights:
Sonnix Studios retains the right to showcase produced projects in our portfolio.
Payment:
Deposits and balances are due as outlined for each project type. Clients obtain full rights to final content upon full payment.
Notice of Fees:
Mutual Benefit: Our goal is for all parties to have a productive relationship and achieve a great final product realistically.
Overtime Rates:
Production (Shooting): 5% of the invoice balance per hour, invoiced before post-production.
Post-production: 2% of the invoice balance per hour.
Additional Charges:
Photography: Charged at an hourly rate.
Booking cancellations: 5% of the invoice balance within 48h prior to the shoot.
Minor revisions: 5% of the invoice balance.
Major revisions: 15% of the invoice balance.
Termination:
Either party may terminate under specific conditions based on project stage. Here’s how refunds work:
If Sonnix Studios ends the contract before starting any work, a full refund is given.
If Sonnix Studios ends the contract after shooting begins, a 25% refund is given, and all materials created up to that point are delivered.
If the client ends the contract after pre-production but before production begins, a 75% refund is given.
If the client ends the contract after production but before post-production begins, a 20% refund is given.
No refund is given after post-production begins or delivery.
For post-production-only projects:
If the contract ends after pre-production but before post-production starts, a 75% refund is given. No refund is given after post-production begins or delivery.
For pre-production-only projects:
No refund is given after any work starts in pre-production.
If the client ends the agreement, all materials and versions up to that point will be released after the final payment is received.
All refunds are based on the total invoice amount.
Indemnity:
Clients agree to indemnify Sonnix Studios against:
Communication Breach: The client agrees to cover Sonnix Studios and its representatives from any claims or costs resulting from a breach in communications.
Production Incidents: The client agrees to cover Sonnix Studios and its representatives from any damage, loss, or injury during production that is beyond our control.
Equipment Security: The client agrees to ensure continuous security for Sonnix Studios’ equipment and crew during production. Sonnix Studios reserves the right to refuse shooting in unsafe conditions or areas.
Confidentiality:
All parties agree to maintain confidentiality regarding discussed information unless specified or in the public domain.
Queries:
For concerns or disputes, please contact Create@sonnixstudios.co.za within 24 hours.
Discounts:
Quotations are valid for 14 business days. To secure pricing, acceptance and deposit must occur within 14 business days.
Law:
This agreement is governed by South African law, binding upon acceptance of our invoice and or service.
END – 01-07-24