Scroll Top

Terms of Service

Sonnix Studios (Pty) Ltd.

Pre-production:

Depending on the scale of the production, allow for 10-business days before the first shoot date and post deposit/payment received, in order to fully prepare for the execution of the full production. Open communication is necessary, please provide all necessary documentation, scripts, references, and production details at least 48-hours prior to the shoot date in-order to fully execute the production.

 

Post-production:

We do our best to complete your video in the shortest amount of time, for the best quality results please allow for a 10-business days turn-around per video/project after the final shoot date and deposit/payment received, deadlines requested prior to the specified 10-business days will be subject to an expedite fee of 10% of the total balance per day expedited.

Revisions:

Please ensure that you have provided detailed feedback within 14-business days of delivery. If no feedback has been received thereafter, a 5% late feedback fee shall be added to the final invoice per day outstanding. The production includes 3x free revisions for minor adjustments, additional revisions may be requested as per the terms of service.

 

Deadlines:

It is in our best interest to make sure that the agreed-upon deadline has been met, however, factors outside of our control may occur, in such cases, we require an extension period of 5-business days.

 

Quality:

It is the essence of this agreement that all completed media and services supplied by Sonnix Studios shall be of applicable production standards. Please download all exported versions for the best quality experience. Production value may be determined by available resources, time, and budget available to invest into the overall production.

 

Delivery:

All production versions shall be exported to the client via Google Drive. Please make sure that you have downloaded all necessary versions as all data will be deleted after 14-days post the final delivery. A hard-drive copy may be requested by the client at the expense of the client. 

 

Sonnix Studios reserves the right to use the produced footage as part of our portfolio.

 

Payment:

  1. Full-production projects: Stage 1: A 50% deposit is required before any production commences. Stage 2: A 25% deposit before the initiation of post-production. Stage 3: The remaining 25% balance is due before delivery of the final FHD/UHD clean version. The client shall then own all rights to the final content produced as a result of the production.
  1. Post-production projects: Stage 1: A 50% deposit is required before any production commences. Stage 2: The remaining 50% balance is due before delivery of the final FHD clean version. The client shall then own all rights to the final content produced as a result of the production.
  1. Pre-production projects: Stage 1: 100% balance is required before any production commences.
  1. Retainer projects: Stage 1: 100% balance is required on the 1st day of each month before any production commences.

Notice of potential fees: 

It is intended for all parties to receive a mutually beneficial working relationship to achieve the final product within a realistic manner.

  1. The final balance specified on your invoice is due within 14-business days of receiving the final product, thereafter any outstanding balance will be subject to a 10% late fee.
  2. Pre-production overtime rate: 5% of the invoice balance.
  3. Production (Shooting) overtime rate: 20% of the invoice balance per hour, invoiced before the initiation of post-production.
  4. Post-production overtime rate: 5% of the invoice balance per hour.
  5. Photography: Per-hour rate.
  6. Non-business day (Shoot) surcharge: 20% of the invoiced balance per day.
  7. Booking cancellations: 10% of the invoice balance.
  8. Minor revisions: 10% of the invoice balance.
  9. Major revisions: 25% of the invoice balance.
  10. Late feedback fee: 5% of the invoice balance.

Any invoice balance equal or below R2,000.00 does not qualify for a deposit payment plan.

All fees are calculated based on the total invoice balance per project.

 

Termination:

  1. Each party may terminate this agreement at any given time. a) In the event that Sonnix Studios terminates the contract before any work commences, a full refund shall be issued. b) Termination after shooting (Production) will result in a 20% refund being issued. In both instances, a substitute contact or reschedule plan shall be provided if applicable, and all raw material produced as a result of the production shoot will be delivered to the client.
  1. a) In the event that the client terminates the agreement after pre-production and before the initiation of the production shoot commences, a 60% refund shall be issued. b) Termination after shooting and before the initiation of post-production will result in a 20% refund being issued. c) No refund shall be issued after the initiation of post-production and/or delivery. 
  1. Post-production only projects: a) Termination of the agreement after pre-production commences and before post-production, a 70% refund shall be issued, b) No refund shall be issued after the initiation of post-production and/or delivery.
  1. Pre-production only projects: a) No refund shall be issued after the initiation of any work executed.
  1. In the event of the client terminating the agreement, all raw materials and product versions to the date of termination shall be released to the client post receipt of the final balance. 

All refunds are calculated based on the total invoice balance.

 

Indemnity:

The client agrees to indemnify Sonnix Studios and its representatives against any claims, actions, liabilities, and expenses that occur due to a breach of any communications discussed between Sonnix Studios and the client.

 

The client agrees to indemnify Sonnix Studios and its representatives against any damage, loss, injury or factors that occur beyond our control that may occur during the course of the production.

The client agrees to provide continuous security for Sonnix Studios equipment and crew during the duration of the production; sonnix studios reserves the right to deny shooting within a dangerous area or under unsafe conditions.

 

Confidentiality:

All parties agree to keep a reasonable level of confidentiality towards important information that has been discussed unless specified or within the public domain.

 

Queries:

It is intended that all parties receive a great business relationship and experience, however, in the event of any concerns, suggestions, or disputes please email Create@sonnixstudios.co.za within 24-hours of the query.

 

Discounts:

Discounted quotations or invoices are valid for a total of 14-business days after the client has received them, within those 5-business days, the 50% deposit & acceptance must be made in order to receive the discounted amount.

 

Law: 

This email/contract/agreement and various communication channels shall be used as a legally binding agreement under South African law. Upon accepting our Invoice/quotation and/or service you agree to accept all terms within this terms of service/production agreement/contract.

 

END – 01-04-24

× How can we help you?